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For clients with an active Structure Werks project: how to reach your team with a question, and what you receive when the job is done.
Active projects
Questions about a project in progress?
Reach your site team directly, or contact our office.
Your site team
On active projects, your site foreman and superintendent can be reached by cell phone 24/7 when you have a question or concern.
Call toll free
Don’t have your site team’s number handy? Call our office toll free.
Email our office
Prefer to write? Email our office with your question about your project.
Online project tools
SupportWerks, our online portal, gives you an easy way to file and track any concerns or questions you have about your job. We also load pictures, messages and files from your project into an online project management tool, and you’ll receive a project ID to track the progress of your job.
After the job
What you receive when the job is done.
Qualifying projects are covered by the Here 4 2 Guarantee. The Guarantee page explains how it works.
Here 4 2 Guarantee
Applies to
Qualifying projects
Covers
Defects in workmanship or materials
Term
Two years
Check-backs
Two free post-job inspections
At completion
Project folder with your inspection schedule
Next step
Seeing cracks, spalls or leaks?
Have them fixed before a minor problem becomes a much bigger issue. Start with our free, no-obligation 6-point InspectionWerks: we inspect the structure, identify safety issues and potential structural problems, develop a repair concept and help you build the budget.